Pinpointe Review

flag Flexible, responsive, and easy to use
  • Processes bounced emails to avoid getting blocked by ISPs
  • Thousands of editable, mobile-friendly templates
  • Integrated real-time site tracking and analytics
  • Organize & automate your newsletters, blogs, and messaging
GOOD FOR
Large Email Volumes
Support
8 /10
Trial/Demo
15-Day free trial
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  • author: Wess Derryl
  • 16.07.18
  • Comments
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Rating

  • "Price"
    9 /10
  • "Features"
    8.5 /10
  • "Ease of USe"
    8 /10
  • "Help and Support"
    8 /10

Overview

Email marketing products are critical for marketers, and Pinpointe is an industry leader in this space. The highly user-friendly interface makes creation, measurement, and optimization of email campaigns and newsletters a breeze. Pinpointe has a package to fit the needs of any business, regardless of its size or type.

Plans & Pricing

Pinpointe offers three packages: Professional, Enterprise, and Agency. The pricing plans are based on the number of active subscribers and there is a max number of email sends. Prices start at $49/month for 5000 contacts and a monthly send of 40,000, and go up to 200,000 contacts for $898/month, and you have to contact them to about the monthly send limit. Customers who prepay for 6 months of service get an additional 10% discount. Note that both the Enterprise and Agency plans allow customers to have up to 5 separate accounts.

There is also a plan based simply on the number of emails per month. Just determine the number of emails you plan to send each month and then prepay for your email credits. Prices start at $36/month for sending 5000 emails to $1,199 for up to 1 million emails. Prepaying for 6 months gets you 10% off the service.

If you send emails infrequently, then the Pay-As-You-Go plan might be your best choice. It’s a flexible plan that lets you buy any number of credits to use you decide you need them. This scheme is set up such that more you purchase each time, the lower the per-email price is. Prices start at 25k credits to send 25k contacts for $245 up to 1 million emails for 250k contacts for $2,850.

Professional
$49/mo
Enterprise
$490/mo
Agency
$490/mo

Features and Functionality

With Pinpointe, you get versatility and efficiency. There are three different methods available when it comes to starting an email campaign:

1. Use the drag and drop campaign builder, which is incredibly user-friendly and intuitive

2. Use the WYSIWYG (“what you see is what you get”) editor to build an email from the ground-up, or use one of the thousands of available email and newsletter templates

3. Use your own customized HTML code to start an email campaign

Bounce processing

When marketers send email campaigns to “bad” or “undeliverable” email addresses repeatedly, they run the risk of getting blocked by ISPs. Pinpointe provides users with the ability to process bounced emails. What happens is that as soon as an email gets bounced, Pinpointe recognizes it, marks it as a “bad” email, and removes it from your campaign list.

Global and local block lists

Pinpointe makes the management of global and local block lists a painless task. Your lists are constantly updated through feedback loops so subscribers who report your emails as ‘junk’ are instantly removed from your list.

Website integration

Whether it’s a lead capture form that you want to add or a “forward to a friend” form, Pinpointe makes it very simple and efficient for you to seamlessly integrate your email marketing with your website. This allows it to easily connect with prospects or customers who are interested in your site.

Real-time heat maps and website analytics

Pinpointe has integrated real-time site tracking and analytics in the software suite to take email marketing to the next level. This allows you to get an aerial view of the activities that your customers and prospective customers are making. You can easily integrate with Google Analytics, receive campaign reports, understand bounce and SPAM activity, see click-through details, and more.

Templates

One of the biggest competitive advantages that Pinpointe has is its vast library of mobile-friendly, rigorously tested email templates. Using these templates, building email campaigns, and sending newsletters is only a few quick clicks away.

Today, a large majority of emails are opened on mobile devices, and Pinpointe’s mobile-responsive templates make it easy to reach your customers on their devices. There are over a thousand templates for users to choose from. Template designs available for your promotional campaigns and email newsletters are highly customizable with a modern and aesthetically pleasing design.

Ease of Use

Creating an email campaign is a piece of cake using Pinpointe. With their simple tools, you can customize font colors, sizes, layouts, title sizes, and more. Adding social links, buttons, or embedding videos to your newsletters or campaigns is also pretty easy. There is a learning curve with the form creation (e.g. the sign-up) form, but it should take less than a day for the average to become familiarized with it.

Pros & Cons

  • A useful spam checker
  • Great bounce processing
  • Image library and testing features
  • Ideal for big companies or high volume emails
  • Easy UI and interface
  • No entry level packages
  • No phone support for professional package holders

Customer support

The Pinpointe customer support representatives can be reached via chat or email. The company knowledge base is also very useful for troubleshooting problems. There is phone support available for enterprise customers as well. The staff is highly cooperative and the response time is fairly quick.

  • 24/7 Help & Support
    The knowledge base and training videos are available any time.
  • Phone Support
    As a Pinpointe customer, you can request a call back by completing an online form.
  • Live Online Chat
    Chat is available during business hours from within the Pinpointe application console.
  • Email
    Email support is available 24/7 by emailing the support team directly.
  • Video Tutorials
    There are videos available on a variety of topics.
  • FAQ
    This area answers questions about getting started and other basic queries.
  • Community Forum
    The forum helps answer questions about platform functionality and is a place to request new features.
  • Blog
    The blog provides marketing and email marketing best practices, advice, and tips.

Final Word

When it comes to email marketing tools, Pinpointe doesn’t have many rivals. As a top-ranked service with excellent features like sophisticated spam checking, bounce processing, multiple ways to build a campaign, and a huge template reservoir, Pinpointe can make any email marketer’s job a whole lot easier. Pinpointe offers email marketing features that will take your business to the next level including drip marketing, advanced segmentation, and behavioral targeting.

Wess Derryl
author

Wess runs his own marketing and sales consulting firm, where he helps SMBs grow their marketing and sales efforts. He specializes in helping companies deliver great email marketing campaigns and improving lead nurturing. Wess understand the positive effect that a streamlined CRM process can have on company sales.

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