vCita Review

flag Full service business management tools
  • Integrate SMS & email marketing campaigns
  • Audience segmentation & campaign reporting
  • Manage & created campaigns with mobile app
  • Focused selection of premade templates
GOOD FOR
SMB's
Support
8 /10
Trial/Demo
14 days
slider-image
  • author: Daniel Ndukwu
  • 24.07.19
  • Comments
  • Advertiser Disclosure

    This website is an independent comparison site that aims to help consumers find the most suitable product for their needs. We are able to maintain a free, high-quality service by charging an advertising fee to featured brands whenever a user completes a purchase. These advertising fees might impact the placement of the brands on this page and combined with the conversion rates might impact the scoring as well which are further based on a combination of review findings, user experience and product popularity. For more information please review our how we rate page. We make best effort to present up-to-date information; however, we do not compare or include all service providers in the market.

Rating

  • "Price"
    8 /10
  • "Features"
    8 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    8 /10

Overview

vCita was founded in 2010 by Itzik Levy and Eran Utmazgin. Initially, it was a simple scheduling tool and has since expanded to include a full suite of business management tools such as payments, email marketing, a client portal, and more. It’s a robust platform that has a clear focus on small and medium sized businesses.

Plans & Pricing

vCita has multiple pricing plans that are divided based on features and team size. There’s a 14-day free trial anyone can access without a credit card. Whereas most email marketing software charges you for contacts, vCita charges based on the number of emails you send. Each packages has specific features and email sending limits. While browsing vCita’s pricing be sure to read each detail in order to choose the right plan for you.

Solo Pricing

Solo pricing is for businesses with a single user account.

Essentials

Essentials costs $29/m ($19/m if billed annually). It has the core business management features but doesn’t include email or SMS marketing.

Business

Business expands on the features of Essentials and costs $59/m ($45/m if billed annually). It comes with email marketing functionality and is limited to 5,000 recipients (that’s the total number of emails sent). In addition to one-off campaigns, you can set up automated campaigns.

Platinum

Platinum is the highest solo pricing tier and costs $99/m ($75/m if billed annually). It further expands the email automation campaigns by adding customization and increases the recipients limit to 10,000.

Team Pricing

Team pricing is for businesses that need multiple user accounts.

Business

The Business plan costs $59/m ($45/m if billed annually). It’s similar to the business plan for the solo pricing but supports two user accounts instead of one.

Platinum

The Platinum plan is $99/m ($75/m if billed annually). It supports up to five separate users. Otherwise, it has the same features as the solo Platinum plan.

Platinum 10

Platinum 10 costs $139/m ($117/m if billed annually). It supports up to 10 users. It also increases the email marketing recipient limit to 20,000 and the SMS limit to 1,000.

Platinum 20

Platinum 20 costs $239/m ($196/m if billed annually). It supports up to 20 users. It has unlimited email sending but limits the SMS to 2,000.

Solo Business
$59/month
Solo Platinum
$99/month
Team Business
$59/month
Team Platinum
$99/month
Team Platinum 10
$117/month
Team Platinum 20
$196/month

Features and Functionality

vCita offers a full suite of business tools which all integrate fully with its email marketing function. Below we focus on the specific features and functions of the email marketing software.

Lead capture widget

vCita customers can set up lead capture widgets in multiple places like their website and Facebook. From there, visitors can get a quick rundown of your service and book an appointment.

Segmentation

After someone has been added to your vCita CRM, you can segment them based on multiple criteria important to you. For example, initiate campaigns based on location, tags, status, or even interests.

SMS marketing

vCita has the ability to initiate multichannel campaigns with SMS and email. Send out your email and follow up with SMS to stay top of mind and drive tangible revenue.

Automated campaigns

Finally, you can set and forget a series of automated campaigns for clients who fulfill specific criteria. For example, you can set up a campaign that helps onboard and indoctrinate new clients, increase the likelihood or repeat purchases, or even a birthday discount.

Analytics & Reporting

Track the success of your email campaigns with vCita’s analytics. Reports allow you to actively understand how your marketing campaigns are affecting your bottom line.

Templates

The tool comes with selection of pre-made templates which it refers to as announcements, and is constantly adding more.  Although the templates do not allow for much customization, simple templates are perfect for quick email set up.

Ease of Use

vCita comes packed full of features but remains easy to use and understand the relevant parts of the tool. It’s possible to send your first campaign within an hour of signing up. If you’ve used a CRM or email marketing tool in the past you should feel right at home.

Pros & Cons

  • Easy to get started with email marketing
  • Offers multichannel marketing campaigns with SMS & email
  • Focused selection of templates to choose from
  • Integrates deeply with CRM for accurate targeting
  • Impossible to customize templates beyond changing text & images
  • Billing based on number of emails sent

Customer support

vCita’s support team responds within a reasonable amount of time and is knowledgeable. With that being said, note that support options are limited based on the plan you choose. The higher the plan, the faster your response times and the level of service.

 

  • 24/7 Help & Support
    Phone support is available to customers on the Business plan or higher during normal business hours.
  • Email
    Email support is available for all customers.
  • FAQ
    It has a FAQ and a detailed knowledge base.
  • Community Forum
    Join the vCita Facebook group that serves as a help forum.
  • Blog
    It also has a blog that focuses on client management and scheduling.

Final Word

vCita is an established player when it comes to solutions tailored to service based businesses. It brings together a lot of key functions to help them book more clients and deliver a better overall experience.

As a part of its complete suite of business tools of scheduling, CRM, and payments, it includes an email marketing functionality. It’s billed based on the number of emails you send to your contacts and the included templates are tailored to different types of service based business and can’t be customized very much.

Apart from that, it has an automation function which gives you the ability to send relevant messages to your clients when they meet certain criteria. Taken together, it’s a robust business management tool. If you don’t need too much customization or advanced features with your email marketing then it’s worth checking out.

Daniel Ndukwu
author

Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

If you have experience with the product above leave your feedback below. We'd love to hear what you think
Your information will be handled as detailed in our Privacy Policy

User Reviews

No matching reviews found.
Write A Review

Leave a Reply

avatar
Contact Us

Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at service@top5networks.com with suggestions and questions. We’d love to hear from you!

Your information will be handled as detailed in our Privacy Policy